Assertiveness and Communication Skills in the Workplace

Participants will be equipped with skills and tools to become more effective communicators in the working environment.  The course will enable participants to understand the link between effective communication and assertiveness for the development of their business.  

Topics include the following:

• Understanding the communication process 
• Assertiveness and communication
• Visual, verbal and vocal communication
• The importance and interpretation of non-verbal communication
• Receiving and giving constructive feedback
• Practical tips for improving all forms of communication

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